Refund policy
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging and returned to us within 30 days of receipt.
Items that cannot be returned:
- Gift cards
To complete your return, you must provide us with a receipt or proof of purchase.
Please do not send your purchase back without first contacting us.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your returned item, we will send you an email confirming receipt. We will also inform you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days.
Late or missing refunds (if applicable)
If you haven’t received your refund after a few days, first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If after completing these steps, you still have not received your refund, please contact us at info@lesindustriesgroom.com.
Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@lesindustriesgroom.com.
Shipping
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 CAD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.